Dial Plan Basics - Routing a number to a basic Inbound Queue

Topic outline

• Select topic Introduction

  Introduction

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  • Select activity Dial Plan Basics - Simple Inbound Queue - Introduc...

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    In this course we are going to walk you through how to setup a basic inboud call queue.  This video will provide more details about what you will learn in this course.  If your thinking you want to implement a basic inbound phone queue for your business, then watch this video to see if this is the right dialplan for you.  The following videos will walk you through the actual implementation process.

  • Select activity Review Dial Plan Flow

    

    Review Dial Plan Flow Assignment

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    PDF of planned flow is included here.  You can download and review the diagram if you would like to follow along.

• Select topic Step 1 - Create voicemail extension and user

  Step 1 - Create voicemail extension and user
  • Select activity RingPlan DialPlan Basics - Simple Inbound Queue - ...

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    What your going to do:

    1) Navigate to PBX -> Extensions (https://my.ringplan.com/pbx/extensions/extensions-list) and click "Add Extension"

    2) (optional) if you need to add a user, follow the steps at: (https://learn.myringplan.com/course/view.php?id=8)

    3) Fill out the information and add the new extension

     

• Select topic Setup IVR

  Setup IVR
  • Select activity RingPlan DialPlan Basics - Simple Inbound Queue - ...

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    What your going to do:

    1) got to pbx -> dialplan -> ivr and edit the "General voicemail IVR" or create a new one (https://my.ringplan.com/pbx/dialplan -> IVR)

    2) near the bottom change the "timeout destintaion" to be "voicemail"-> {ext} (NO MESSAGE) and hit submit.

• Select topic Record your custom greeting

  Record your custom greeting
  • Select activity RingPlan DialPlan Basics - Simple Inbound Queue - ...

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    What your going to do:

    1)navigate to PBX -> Dialplan -> Recordings

    2) edit the general voicemail greeting

    3) select "record over extension" and put your extension number in.  

    4) after that, give the recording a name "xyz_main_greeting" and save it.

    5) scroll to the bottom and press "submit" and let it upload and convert the audio.  

• Select topic Setup the Inbound Queue

  Setup the Inbound Queue
  • Select activity RingPlan DialPlan Basics - Simple Inbound Queue - ...

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    What your going to do:

    1) navigate to pbx -> dialplan -> queues and edit queue 701 which should be a default queue

    2) set queue 701 "fail over destination" to "IVR" -> "General Voicemail IVR"

    3) Queue agents tab -> add the phones

    4) Timing and Agent options. modify max wait time and agent timeout to a 24 second timeout.

• Select topic Route the number and test it

  Route the number and test it
  • Select activity RingPlan DialPlan Basics - Simple Inbound Queue - ...

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    What your going to do:

    1) Navigate to PBX -> numbers (https://my.ringplan.com/pbx/numbers/list)

    2) edit the number you want to route and point that to the queue 701

    3) make a test call to ensure that the number rings as expected.  leave an actual voicemail and make sure that you get it in your email.